How to Change Your Sprint Password or Secret Question - My Sprint Account Help
Posted November 02, 2018
Change a Password or Secret Question on My Sprint Account
- Sign in to My Sprint Account.
- Click the Users tab at the top of the page.
- Select the user account to update.
- To change the user's password, in the Sprint Access section of the user page, click Edit in the password field.
- On the next page, enter the user's current password, and then enter and confirm a new 8-16 character password. Click Save.
- To change the user's secret question, click Edit in the secret question field.
- On the next page, enter a new secret question and answer. Click Save. (Note: To save a new secret question you must first enter your user password as a form of authentication.)
- Note: Users can also change their Sprint password and secret question through the Settings tab in My Sprint Account by navigating to the Usernames, Passwords & PINs section of the page.